Product Warranty

At Goldbro Timepieces, we are committed to offering our clients exceptional luxury watches and outstanding after-sales care. To ensure your complete confidence and satisfaction, every eligible timepiece purchased from us is covered by our comprehensive warranty.

What Our Warranty Covers

This warranty protects against defects in materials and workmanship under normal use and conditions for a period of 12 months from the date of purchase.

What Our Warranty Does Not Cover

  • Damage caused by accidents, misuse, abuse, drops, impacts, or excessive force.
  • Damage from improper handling, storage, or maintenance.
  • Normal wear and tear, including scratches, scuffs, fading, or strap deterioration.
  • Water damage if the watch was not worn, maintained, or tested according to the manufacturer’s water‑resistance guidelines.
  • Damage caused by unauthorized repairs, modifications, or servicing by non‑approved technicians.
  • Consequential or incidental damages, including loss of use or market value.
  • Batteries, except in cases where battery failure is directly due to a manufacturing defect while under warranty.

Initiating a Warranty Claim

To make a warranty claim, please contact our customer service team by phone or email. You will be provided with a Return Merchandise Authorization (RMA) number along with instructions for secure shipping to our service center.

Our Responsibility

If your warranty claim is valid, Goldbro Timepieces will, at our discretion, repair the watch or replace it with a comparable model of equal value. We will cover the cost of return shipping for any repaired or replacement timepiece to your designated address.

Important Notes

  • This warranty is non‑transferable and applies only to the original purchaser.
  • Proof of purchase (such as the original invoice or receipt) must be provided for all claims.
  • Goldbro Timepieces reserves the right to amend the terms of this warranty at any time.

We Are Here to Help

Your satisfaction is our priority. If you have any questions about this warranty or the care of your timepiece, please reach out to our team for guidance and assistance.

Business Information

Goldbro Timepieces
Established 1895 (formerly Golbro)
Las Vegas, NV.
Email: goldbrotp@gmail.com
Phone: 561-246-9607